The latest annual report for the Planning Inspectorate (PINS) reveals that outsourcing for projects in England was considered as an option, although rejected in favour of internal streamlining.
PINS writes:
‘During 2013, the Inspectorate held initial fact finding meetings with a range of companies regarding outsourcing of some of our work. These meetings proved to be valuable, however, it became apparent that business processes should be streamlined in several areas prior to making a move to another provider’ (p.24)
The ‘Vanguard approach’ to management is now being used ‘looking at processes from the customer’s point of view.
PINS also reports a positive review of the year 2013/14:
Yet again, we met or exceeded all of our key performance measures in both England and Wales, and 88% of appeals complied with the Planning Guarantee. We completed casework on time, including 100% of our Local Plans and our National Infrastructure work, doing so to an exacting quality standard.
