The latest Customer Satisfaction Survey – covering 2010/11 – for Northern Ireland’s planning service showed an overall level of 61 per cent, two percentage points down on the previous year.
In total, over 1,000 customers from across Northern Ireland responded to the survey, providing feedback on a range of service provision areas. These included information obtained from Planning, the quality of advice received from Planning, customer experience of dealing with various aspects of service provision, as well as overall level of satisfaction.
The survey was undertaken by the Northern Ireland Statistics and Research Agency (NISRA).
Planning Minister Alex Attwood said: ‘There is no doubt that there are many positives in the report. Four out of five people considered the professionalism of staff as satisfactory or better. DOE Planning maintained customer satisfaction levels at a time when 200 staff were redeployed outside the organisation, which has been a major challenge.’
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