{"id":20044,"date":"2018-09-01T19:15:21","date_gmt":"2018-09-01T18:15:21","guid":{"rendered":"https:\/\/ihbconline.co.uk\/newsachive\/?p=20044"},"modified":"2018-09-01T19:15:21","modified_gmt":"2018-09-01T18:15:21","slug":"ihbcs-2018-member-survey-national-review-updates-feedback-clarifications-and-forward-plans","status":"publish","type":"post","link":"https:\/\/newsblogs.ihbc.org.uk\/?p=20044","title":{"rendered":"IHBC\u2019s 2018 Member Survey: National Review \u2013 Updates, feedback, clarifications and forward plans"},"content":{"rendered":"

\"\"<\/a>To build on the IHBC\u2019s 2017-18 Member survey [https:\/\/newsblogs.ihbc.org.uk\/?p=18289<\/a>] and its resoundingly positive results \u2013 such as 92% of members satisfied or very satisfied with services, and 94% likely or very likely to recommend IHBC membership \u2013 in April IHBC trustees received a report that included itemised consideration of membership concerns, as reported in the extract below.<\/h3>\n

<\/p>\n

IHBC Chair James Caird said: \u2018It is great to see such positive feedback overall from members of all categories, but we do also recognise the challenges faced.\u2019<\/p>\n

\u2018Critical to addressing those challenges is the informed analysis of – and response to – concerns raised by members across the survey.\u2019<\/p>\n

\u2018The extract below, taken from the April report to trustees from the IHBC\u2019s National Office, shows just how seriously we take our members\u2019 concerns.<\/p>\n

\u2018With these thoughts at the front of our collective mind, we look forward to the next stage of our evolution that, in line with our corporate planning, will focus on governance and building the best from our experiences with \u2018IHBC+\u2019.\u2019<\/p>\n

IHBC Director Se\u00e1n O\u2019Reilly added: \u2018The extract to trustees included below summarises the main issues raised by respondents, at least as we see them.\u2019<\/p>\n

\u2018They are included here as part of our formal feedback to respondents and to our membership as whole\u2019.<\/p>\n

\u2018Of course, these are early days, and a forthcoming NewsBlog from the report on the survey will consider specific points raised by respondents, item by item.\u00a0 This way we can continue to move our services and support forward, learning all the lessons we can directly from our members.\u2019<\/p>\n

In April 2018, the IHBC\u2019s National Office reported to IHBC trustees and company directors as follows:<\/p>\n

The following five points \u2013 A-E – have been identified as the headline issues raised by respondents to the membership survey.\u00a0\u00a0 NB: Responses from the National Office are indented and in italics, with later updates in parentheses.<\/p>\n

Members asked the IHBC to:<\/strong>
\nA.\u00a0 \u2018Improve consistency across promotion and regulation of standards\u2019<\/strong><\/p>\n

We responded:<\/p>\n

a.\u00a0\u00a0 We have a new overarching practice \u2018Standard\u2019 to frame current and future standards, our \u2018Conservation Professional Practice Principles\u2019 at https:\/\/app.box.com\/s\/1dtbjdrdtmstze684janojrpm7vlmeix<\/a>, which has been widely circulated [https:\/\/newsblogs.ihbc.org.uk\/?p=16631] as well as now offering a unique suite of support for the British Standard, BS 7913 [http:\/\/ihbc.org.uk\/bs\/]<\/p>\n

b.\u00a0\u00a0 We now offer a suite of practice guidance – IHBC\u2019s Toolbox [https:\/\/ihbconline.co.uk\/toolbox\/<\/a>] – notably our \u2018Research Notes\u2019 https:\/\/ihbconline.co.uk\/toolbox\/research_notes\/index.html<\/a> and \u2018Guidance Notes\u2019 https:\/\/ihbconline.co.uk\/toolbox\/guidance_notes\/index.html<\/a><\/p>\n

c.\u00a0\u00a0\u00a0 Substantial disciplinary processes have been operational since 2007 [https:\/\/www.ihbc.org.uk\/join\/page33\/index.html<\/a>], and in place formally with fully accessible on-line guidance since 2010, with 12 of 14 cases successfully closed.\u00a0 Though no memberships have been terminated, to date at last 3 have resigned membership or accreditation rather than face disciplinary processes: https:\/\/ihbc.org.uk\/resources\/IHBC-AGM_2010.pdf<\/a><\/p>\n

d.\u00a0\u00a0 CPD assessment has been operating selectively since 2008 and formally since 2011: https:\/\/newsblogs.ihbc.org.uk\/?p=24<\/a><\/p>\n

Members asked the IHBC to:<\/strong>
\nB.\u00a0 \u2018Enhance support for IHBC accreditation\u2019<\/strong><\/p>\n

We responded:<\/p>\n

a.\u00a0\u00a0 A structured application process – free both to submit and to change category \u2013 is supported by substantial pre-registration feedback with online support and guidance: https:\/\/ihbconline.co.uk\/3new\/join\/applicant_guidance\/index.html\u00a0<\/a><\/p>\n

b.\u00a0\u00a0 Associate membership, introduced from 2014, now serves as structured \u2018stepping stone\u2019 to Full Membership: https:\/\/newsblogs.ihbc.org.uk\/?p=10536<\/a>; https:\/\/www.ihbc.org.uk\/join\/catagories\/index.html<\/a> and https:\/\/newsblogs.ihbc.org.uk\/?p=8804<\/a><\/p>\n

c.\u00a0\u00a0\u00a0 Proposals to address the national heritage agencies \u2018Home Countries Protocol\u2019 [https:\/\/cotac.global\/edinburghgroup\/<\/a>] on requirements for re-accreditation are in place with submission pending: See background at<\/p>\n

d.\u00a0\u00a0 A review of our Membership Application Form is entering a second stage<\/p>\n

e.\u00a0\u00a0 Free Membership Assessment Training Event (MATE) sessions around UK are available, both via Branches, HESPR members and other sector players including national heritage agencies, for example https:\/\/newsblogs.ihbc.org.uk\/?p=17521<\/a><\/p>\n

Members asked the IHBC to:<\/strong>
\nC.\u00a0\u00a0 \u2018Refine and modernise governance and corporate planning, including balancing sector interests (e.g. private and public) and membership inclusion\u2019<\/strong><\/p>\n

We responded:<\/p>\n

a.\u00a0\u00a0 \u2018IHBC+\u2019 [https:\/\/newsblogs.ihbc.org.uk\/?p=9169<\/a>] has allowed us to lead engagement with new career entrants and volunteers, including though Council+ to help shape UK strategies with more diverse member input, e.g. https:\/\/newsblogs.ihbc.org.uk\/?p=17451<\/a><\/p>\n

b.\u00a0\u00a0 A review of governance is under way for 2020, in line with our current Corporate Plan, CP20, agreed by our AGM: https:\/\/ihbc.org.uk\/news\/docs\/IHBC%20Corporate%20Plan%202015-20%20-%20%27CP20%27%20-%20Adopted%20AGM%2019%20June%202015.pdf<\/a><\/p>\n

c.\u00a0\u00a0\u00a0 The legacy of AGM-agreed Corporate Plans establish structures and inform trajectory and balance of our strategic planning [https:\/\/www.ihbc.org.uk\/page67\/index.html<\/a>] [UPDATE: Our progress on governance has been flagged up as part of our response to this survey: https:\/\/newsblogs.ihbc.org.uk\/?p=20011<\/a>]<\/p>\n

d.\u00a0\u00a0 We have in place an active strategy underpinning more structured links and relationships across the sector, using a \u2018Memorandum of Understanding\u2019 (MOU) to manage and build partnerships: https:\/\/www.ihbc.org.uk\/mous\/index.html<\/a>.<\/p>\n

Members asked the IHBC to:<\/strong>
\nD.\u00a0 Extend support for voluntary and Branch operations and service standards:<\/strong><\/p>\n

We responded:<\/p>\n

a.\u00a0\u00a0 We are already leading the way with our IHBC+ programmes [https:\/\/newsblogs.ihbc.org.uk\/?p=9169<\/a>]<\/p>\n

b.\u00a0\u00a0 On funding and investment, even before the appointment of a dedicated Branch and Events Support Officer (BES), Carla\u00a0 [https:\/\/newsblogs.ihbc.org.uk\/?p=12263<\/a>], our Branch allocations have increased between 25% and 50% as part of delivering our \u2018CP20\u2019 Action Plan: https:\/\/newsblogs.ihbc.org.uk\/?p=11543<\/a> and https:\/\/newsblogs.ihbc.org.uk\/wp-content\/uploads\/2015\/11\/CP20-Action-Plan-WORKING-DRAFT-for-consultation-v.101115.pdf-.pdf<\/a><\/p>\n

c.\u00a0\u00a0\u00a0 Branch guidance has been developed [https:\/\/ihbc.org.uk\/branches\/branch_guide\/index.html<\/a>] with a substantial update and extension on its way<\/p>\n

d.\u00a0\u00a0 Branch support and linkages are now underpinned by UK-wide events notices on our NewsBlogs: https:\/\/newsblogs.ihbc.org.uk\/?p=18008<\/a><\/p>\n

e.\u00a0\u00a0 The nascent initiative of \u2018IHBC Groups\u2019 offers a \u2018light touch\u2019 oversight to help empower volunteers who have sympathetic agendas or objectives, for example https:\/\/www.youtube.com\/watch?v=HHtr5lxnbfc&t=0s&index=10&list=PL4V-VYwTrjM3ayl67AsEyO26chwTuOfgl<\/a><\/p>\n

Members asked the IHBC to:<\/strong>
\nE.\u00a0\u00a0 Better embed research and advocacy in services while also reflecting membership scope and balance<\/strong><\/p>\n

We responded:<\/p>\n

a.\u00a0\u00a0 Current member profiles confirm the predominance of private sector members, as does our trustee profile [https:\/\/ihbc.org.uk\/policy\/docs\/IHBC%20Briefing%20Note%20August%202016.pdf<\/a>] while practice standards and support are designed to operate equitably across private and public sectors, including:<\/p>\n

i.\u00a0\u00a0\u00a0 ToolBox: https:\/\/ihbconline.co.uk\/toolbox\/<\/a>
\nii.\u00a0\u00a0\u00a0 NewsBlogs: https:\/\/newsblogs.ihbc.org.uk\/<\/a>
\niii.\u00a0\u00a0\u00a0 SelfStarter: https:\/\/www.ihbc.org.uk\/selfstarter\/<\/a><\/p>\n

b.\u00a0\u00a0 Communications Strategy: https:\/\/ihbc.org.uk\/page67\/index.html<\/a> and https:\/\/ihbc.org.uk\/eLetters\/eletter28March17.pdf<\/a> as well as the national office delivery plan reported at https:\/\/ihbc.org.uk\/eLetters\/eletter29September17.pdf<\/a><\/p>\n

TO BE CONTINUED<\/p>\n

For more background and key links see https:\/\/newsblogs.ihbc.org.uk\/?p=20011<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

To build on the IHBC\u2019s 2017-18 Member survey [https:\/\/newsblogs.ihbc.org.uk\/?p=18289] and its resoundingly positive results \u2013 such as 92% of members satisfied or very satisfied with services, and 94% likely or very likely to recommend IHBC membership \u2013 in April IHBC … Continue reading →<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-20044","post","type-post","status-publish","format-standard","hentry","category-ihbc-newsblog"],"_links":{"self":[{"href":"https:\/\/newsblogs.ihbc.org.uk\/index.php?rest_route=\/wp\/v2\/posts\/20044","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/newsblogs.ihbc.org.uk\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/newsblogs.ihbc.org.uk\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/newsblogs.ihbc.org.uk\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/newsblogs.ihbc.org.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=20044"}],"version-history":[{"count":2,"href":"https:\/\/newsblogs.ihbc.org.uk\/index.php?rest_route=\/wp\/v2\/posts\/20044\/revisions"}],"predecessor-version":[{"id":20047,"href":"https:\/\/newsblogs.ihbc.org.uk\/index.php?rest_route=\/wp\/v2\/posts\/20044\/revisions\/20047"}],"wp:attachment":[{"href":"https:\/\/newsblogs.ihbc.org.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=20044"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/newsblogs.ihbc.org.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=20044"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/newsblogs.ihbc.org.uk\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=20044"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}